At Giftandglows, operated and managed by Vormetis Dynamics Private Limited, we strive to provide every customer with a smooth, reliable, and hassle-free shopping experience. In this document, the terms “we,” “our,” and “us” refer to Vormetis Dynamics Private Limited, while “you,” “your,” and “user” refer to our valued customers and visitors. At Giftandglows, we are dedicated to ensuring that your orders are packed, shipped, and delivered efficiently and within reasonable timelines. This Shipping and Delivery Policy explains the terms, conditions, and procedures related to the shipment and delivery of products purchased through our platform. By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.
Shipping Locations
At present, we provide delivery services across all serviceable pin codes within India. However, international shipping services are currently unavailable, and we do not process deliveries outside India at this time.
Processing Time
Orders are generally processed within 1–2 business days from the date of successful order confirmation, excluding weekends, public holidays, and unforeseen operational delays.
After your order has been processed and prepared for dispatch, you will receive an order confirmation and shipping update via the email address or contact details provided during checkout.
Delivery Timeline
Our standard delivery timelines generally range between 3–8 business days depending on your location, courier availability, and regional service conditions. We aim to ensure that your selected gifts reach you safely and within the estimated delivery period.
Failed Delivery Attempts
Delivery attempts may fail due to reasons including incorrect or incomplete shipping addresses, recipient unavailability, unreachable contact details, or refusal to accept the package. In such situations, the shipment may be returned to our warehouse or courier facility. Customers may contact our support team to request a re-delivery, which may be subject to additional verification or delivery charges.
Damaged or Lost Shipments
If your order is delivered in a damaged condition, you must contact our customer support team within 48 hours of receiving the shipment. To process such requests efficiently, customers may be required to provide clear photographs or supporting evidence of the damaged package or product.
In cases where a shipment is confirmed as lost during transit, we will coordinate with the courier partner for verification. Once the investigation is completed, we may arrange a replacement shipment or initiate a refund, depending on the circumstances and product availability.
Contact Us
For any questions, concerns, or assistance related to shipping, dispatch, or delivery matters, please contact us at: vormetisdynamicspvtltd5@gmail.com.
We sincerely appreciate your trust in shopping with us and look forward to delivering a reliable and seamless gifting experience.